Data We Collect and Why We Use It
We collect the information needed to run your account — your name, contact details, and the payment method you use to fund it. When you deposit via bKash, Nagad or Rocket, we record the transaction reference and wallet number so we can match payments, process withdrawals
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and resolve any disputes. We do not store your mobile wallet PIN or full bKash account credentials on our servers. Browsing data — pages visited, session length, device type — helps us keep the platform stable and identify unusual login attempts. If you contact our support
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team, those conversations are logged so we can follow up properly. We may also collect location signals at account registration to confirm eligibility under local law. All data collected has a specific operational reason behind it; we do not sell your information to third parties for
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marketing purposes. Retention periods vary by data type: transaction records are held longer for financial compliance, while session logs are cleared on a shorter cycle. You can ask us what we hold about you at any time.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.